Shipping Policy

Effective Date: November 27, 2025

1. Order Processing Time

Novaori processes all orders within 1–3 business days of receiving your order confirmation. Processing time begins after payment has been successfully verified and your order has been placed.

1.1 Business Days

Processing times are calculated in business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Order Confirmation

• You will receive an order confirmation email immediately after completing your purchase.
• A shipping confirmation email with tracking information will be sent once your order has been dispatched from our warehouse.

2. Shipping Methods & Carriers

2.1 Domestic Shipping

For domestic orders within the United States, Novaori uses reliable shipping carriers to help ensure your packages arrive safely and on time. Standard shipping is available for all orders.

2.2 Specific Carriers

We work with multiple shipping carriers, and the carrier used for your order may vary depending on your location and delivery destination. The carrier name and tracking information will be provided via email once your order has shipped.

2.3 Special Handling for Large Items

Due to the nature of bikes and large cycling equipment, special packaging and handling procedures are used to protect your items during transit. Bikes and large components may require additional preparation time (up to 2–3 business days).

3. Delivery Timeframes

3.1 Domestic Delivery

Standard domestic delivery typically takes 3–6 business days after the order has shipped.

Delivery times may be affected by:

• Your delivery location
• Carrier schedules and routing
• Weather conditions
• Order volume during peak seasons

3.2 International Delivery

Standard international delivery typically takes 7–20 business days after the order has shipped.

Delivery times may be affected by:

• Your delivery country and region
• Customs clearance procedures
• Carrier schedules and routing
• Weather conditions
• International carrier operations

3.3 Delivery Estimates

Any delivery estimates provided at checkout are approximate and not guaranteed. Novaori is not responsible for delays caused by shipping carriers, customs, or other external circumstances beyond our control.

3.4 Weekend and Holiday Delivery

Deliveries may not occur on weekends or public holidays. If your estimated delivery date falls on a weekend or public holiday, delivery will typically occur on the next business day.

4. Domestic Shipping

4.1 Shipping Fees

• Domestic standard shipping is available at a flat rate of $6.25 USD for all orders within the United States.
• Standard shipping rates apply to all orders.

4.2 Shipping Coverage

Flat‑rate domestic shipping covers all 50 U.S. states, including Alaska and Hawaii (delivery to these locations may require extended transit times).

4.3 Delivery Address Requirements

Shipping addresses must include:

• Complete street address
• City
• State
• ZIP code
• Recipient name

PO Boxes or incomplete addresses may delay or prevent delivery.

4.4 Delivery Timeframe

Orders typically arrive within 3–6 business days after dispatch within the continental United States.

5. International Shipping

5.1 International Shipping Fees

International standard shipping is available at a flat rate of $13.95 USD for orders shipping outside the United States. There is currently no free international shipping option.

5.2 International Delivery Timeframe

International orders typically take 7–20 business days for delivery after the order has shipped. This timeframe includes:

• Order processing and preparation
• International transit
• Customs clearance procedures

5.3 International Shipping Coverage

Novaori offers international shipping to most countries worldwide. Destination availability and any restrictions will be confirmed during checkout.

5.4 Customs and Duties

Customers are responsible for any customs duties, tariffs, VAT, or import taxes that may apply to their orders. Novaori will provide necessary documentation to facilitate customs clearance but cannot control or predict customs charges.

5.5 International Inquiries

For questions about international shipping availability, delivery restrictions, or special requirements, please contact our customer support team at support@novari.com or +1 (239) 342-0019.

6. Shipping Fees Summary

6.1 Domestic Shipping

• Cost: $6.25 USD
• Applies to: All orders within the United States (including Alaska and Hawaii)
• Delivery Time: 3–6 business days after dispatch
• Free Shipping: Standard rates apply to all orders.

6.2 International Shipping

• Cost: $13.95 USD
• Applies to: All orders outside the United States
• Delivery Time: 7–20 business days after dispatch
• Free Shipping: Standard rates apply to all orders.

6.3 Sales Tax

Sales tax is calculated and added based on your delivery address and applicable local tax regulations. Taxes are displayed before checkout confirmation and are separate from shipping fees.

6.4 No Hidden Fees

Novaori does not charge hidden fees beyond the advertised shipping cost and applicable sales tax. Customs duties or international taxes, where applicable, are charged by your local authorities and are not collected by Novaori at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order has shipped, you will receive an email containing:

• Tracking number
• Carrier information
• Estimated delivery date
• A link to track your package in real time

7.2 Tracking Your Package

You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your Novaori account and viewing your order history
• Visiting the carrier’s website directly and entering your tracking number

7.3 Real‑Time Updates

Most carriers provide real‑time tracking updates. We recommend checking your tracking page regularly for the latest delivery status and any changes.

7.4 Tracking Delays

In some cases, tracking information may be delayed by 24–48 hours after shipment. If you do not receive tracking information within this timeframe, please contact our customer support team.

8. Shipping Address & Changes

8.1 Changing Your Shipping Address

The shipping address can only be changed before your order has been processed and dispatched. After an order has shipped, the address cannot be changed.

8.2 Address Change Request

If you need to change your shipping address before dispatch:

• Contact our customer support team immediately.
• Provide your order number.
• Include your new shipping address. We will attempt to update your address if the order has not yet left our warehouse.

8.3 Contact Information for Address Changes

• Email: support@novari.com
• Phone: +1 (239) 342-0019
• Typical Response Time: Within 24 hours on business days

8.4 Shipping Address Confirmation

For large or international orders, we may contact you to confirm your shipping address before processing. Please ensure your contact information is accurate and up to date.

9. Lost, Damaged, or Delayed Packages

9.1 Reporting Issues

If your package arrives damaged, opened, or does not arrive within the estimated delivery window:

• Document the condition with photos.
• Contact our customer support team within 7 days of the incident.
• Provide your order number and tracking number.
• Include detailed descriptions and photos of any damage.

9.2 Damaged Packages

• Novaori will work with the shipping carrier to investigate damage claims.
• Replacement products or refunds may be issued once damage is confirmed.
• You may be asked to return the damaged item for inspection.
• Novaori will cover return shipping costs for confirmed damaged items.

9.3 Lost Packages

If your package is marked as delivered but you have not received it:

• Check around your property and with neighbors or building staff.
• Contact our customer support team as soon as possible.
• Novaori will file a claim with the carrier.
• A replacement or refund will be provided once the claim is resolved, subject to carrier findings.

9.4 Delayed Packages

If your package is significantly delayed (more than 10 business days beyond the estimated delivery date):

• Contact our customer support team for assistance.
• We will investigate the delay with the carrier and provide an update.
• If the package cannot be located, a replacement or refund may be issued.

9.5 Customer Service Support

Our support team is available to help with any shipping issues:

• Email: support@novari.com
• Phone: +1 (239) 342-0019
• Website: https://novari.com
• Customer Service Hours: 24/7 support available

10. Customs, Duties & Taxes

10.1 Domestic Orders (USA)

For orders shipping within the United States:

• No customs procedures apply.
• Sales tax is calculated based on your delivery address and state regulations.
• All applicable taxes are included in your final order total at checkout.
• No additional customs fees are due upon delivery.

10.2 International Orders

For international shipments, the following may apply:

• Customs duties and tariffs as determined by the destination country.
• Value‑added tax (VAT) where applicable.
• Import taxes and other government fees.

Novaori is not responsible for these charges and cannot predict the exact amounts.

10.3 International Customs Documentation

• All international orders include appropriate customs documentation.
• Product values are declared accurately to facilitate customs clearance.
• You are responsible for any customs duties or taxes imposed by your country.

10.4 Customs Delays

Customs clearance can extend delivery timeframes. Delays may occur due to:

• Customs inspections
• Documentation reviews
• High import volume during peak seasons
• Country‑specific import regulations

For customs‑related questions, please contact support@novari.com.

11. Incorrect or Incomplete Addresses

11.1 Address Verification

Novaori may use address verification services to ensure accuracy. If your address cannot be verified:

• You may be contacted by email or phone.
• You must provide a corrected address before we ship.
• Shipping will be delayed until a verified address is provided.

11.2 Undeliverable Packages

If a package is returned to our warehouse due to an incorrect or incomplete address:

• You will be notified via email.
• Additional return shipping fees may apply.
• You must provide a corrected address for reshipment.
• Reshipping will incur an additional shipping fee at the standard rate.

11.3 Residential vs. Commercial Addresses

Both residential and commercial addresses are accepted. Please ensure your address clearly indicates:

• Building name or number (if applicable)
• Suite or apartment number
• Floor level (if applicable)
• Any relevant delivery instructions

11.4 Address Disputes

If there is a dispute regarding delivery or address issues, we will work with the shipping carrier to determine the outcome. Carrier documentation and tracking information will be used during the resolution process.

12. Failed Delivery Attempts

12.1 Delivery Attempts

Carriers typically attempt delivery at least once. If no one is available to receive the package:

• A delivery notice may be left at your address.
• Your package may be held at a carrier facility for pickup or rescheduled delivery.

12.2 Requesting Redelivery

If your delivery was unsuccessful:

• Contact the shipping carrier using the tracking number provided.
• Request redelivery or arrange pickup at a local facility.
• Provide updated delivery instructions if needed.

12.3 Signature Requirements

Some orders may require a signature upon delivery. If signature is required and no one is present:

• A delivery notice will be left.
• You must contact the carrier to arrange redelivery or pickup.
• Novaori is not responsible for delays caused by missed signature attempts.

12.4 Unclaimed Packages

If a package is not claimed within the carrier’s holding period (typically 10–30 days, depending on carrier):

• The package may be returned to our warehouse.
• Additional return shipping fees may apply.
• You may need to place a new order if you still wish to receive the items.

13. Exchange & Return Shipping

13.1 Hassle‑Free Returns and Exchanges

Novaori is committed to customer satisfaction. We offer convenient returns and exchanges so you can shop with confidence.

13.2 Return Shipping

For detailed information about return shipping procedures, costs, and conditions, please refer to our Return & Refund Policy at:

https://novari.com/return-refund-policy/

Return shipping fees may apply depending on the reason for return.

13.3 Exchange Process

• Contact customer support to initiate an exchange at support@novari.com.
• We will provide return instructions or a prepaid return label where applicable.
• Upon receipt and inspection of the returned item, your replacement will be shipped.
• Replacement orders typically ship within 1–3 business days after we receive your returned item.

13.4 International Returns

For international customers, return shipping fees are generally the responsibility of the customer unless the return is due to Novaori error or a damaged/defective product.

14. Special Services & Options

14.1 Expedited Shipping

Expedited or rush shipping is not offered as a standard option. In certain cases, faster delivery may be arranged upon request, depending on carrier availability and your location.

For inquiries about expedited shipping availability and estimated costs, please contact customer support at support@novari.com or +1 (239) 342-0019.

14.2 Holiday Delivery

During peak holiday seasons (such as October–December), processing and delivery times may be extended. We recommend ordering early to help ensure timely delivery.

14.3 Gift Messaging

Gift messaging or special packaging options may be available for some orders. Contact customer support for details about customization options.

15. Contact Information

For all shipping‑related inquiries or concerns, please contact Novaori:

Novaori 

• Address: 1015 Sneed Rd, Decatur, TN 37322, USA
• Phone: +1 (239) 342-0019 
• Email: support@novari.com 
• Website: https://novari.com 
• Customer Service Hours: 24/7 support available

We are here to help with any questions about shipping, delivery, or any other concerns related to your order.